Returns and refunds

FlyFit is a fictional brand and this is a concept store: nothing is really sold. This page describes how returns would work, so the shop and its assistant have real rules to follow.

You can return most items within 14 days of delivery for a full refund. Items must be unworn, unwashed and have their tags attached.

• Gele, head wraps and other headwear, for hygiene reasons, unless they arrive faulty.
• Bridal sets, once the 14 days have passed.
• Anything that has been altered, worn or washed.

Size exchanges are free, within the same 14 days. If the size you want is sold out, you get a full refund instead.

Email returns@flyfit.example with your order reference and the item you are returning. We reply within one working day with a free pickup slot (Lagos) or a prepaid courier label (rest of Nigeria).

Refunds go back to the card or bank account you paid with, through Paystack. They are sent within 2 working days of the item reaching us; your bank may take 5 to 10 more working days to show the money.

If an item arrives damaged or isn't what you ordered, tell us within 7 days of delivery. We collect it for free and send a replacement, or refund you if there's none left.

If you pay after your 15-minute hold has ended and the item has sold out in the meantime, you are refunded in full automatically and get an email saying so.